Privacy Policy

Privacy Policy

BRANDHATCH LIMITED (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a safe and transparent way.

1. Who We Are

BRANDHATCH LIMITED
27 Old Gloucester St, London, United Kingdom, WC1N 3AX
Email: hello@brandhatch.uk
Phone: +44 7257 139840

2. Information We Collect

We may collect the following information when you use our website or services:

  • Full name
  • Email address
  • Phone number
  • Property address
  • Booking details
  • Messages and enquiry form submissions
  • Payment-related information processed through secure third-party payment providers
  • Any other information you choose to provide to us

We may also collect limited technical information automatically, such as browser type, device information, and website usage data, to help improve our website performance.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Manage bookings and service appointments
  • Confirm appointment details
  • Communicate with you about your order or service
  • Process payments through secure payment providers
  • Provide customer support
  • Send service updates or follow-up messages
  • Maintain internal business records
  • Improve our website, services, and customer experience
  • Meet legal, tax, or accounting obligations

4. Legal Basis for Processing

We process your personal data where necessary for one or more of the following reasons:

  • To perform a contract with you
  • To respond to your enquiry or request
  • To comply with legal obligations
  • For our legitimate business interests
  • Where you have given consent, if required

5. Sharing Your Information

We do not sell your personal data.

We may share your information only with trusted third parties when necessary, such as:

  • Payment processors
  • Website hosting providers
  • Email and communication service providers
  • Booking or customer management tools
  • Professional advisers such as accountants or legal advisers, where required

These third parties are only permitted to use your information where necessary to provide services to us or where required by law.

6. Data Retention

We keep your personal data only for as long as necessary to:

  • Provide our services
  • Manage bookings and enquiries
  • Meet legal, tax, and accounting requirements
  • Resolve disputes or maintain records

When your data is no longer needed, we will take reasonable steps to delete or anonymise it.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse website traffic and performance
  • Support security and basic site operation

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

9. Your Rights

Depending on applicable data protection laws, you may have rights to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data in certain circumstances
  • Object to or restrict certain processing
  • Request a copy of your data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@brandhatch.uk.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are intended for adults and business customers. We do not knowingly collect personal data from children under the age of 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website practices. Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

BRANDHATCH LIMITED
27 Old Gloucester St, London, United Kingdom, WC1N 3AX
Email: hello@brandhatch.uk
Phone: +44 7257 139840