Terms & Conditions

Terms & Conditions

These Terms & Conditions govern your use of the website and services provided by BRANDHATCH LIMITED (“we”, “us”, “our”).

1. Company Information

BRANDHATCH LIMITED
27 Old Gloucester St, London, United Kingdom, WC1N 3AX
Email: hello@brandhatch.uk
Phone: +44 7257 139840

2. Services

We provide window cleaning services for residential and commercial customers, including but not limited to:

  • Standard Window Cleaning
  • Interior & Exterior Deep Window Clean
  • Conservatory Glass Cleaning
  • Commercial Shopfront Glass Cleaning
  • Frames, Sills & Edge Detail Add-on

All services are subject to availability, property type, access conditions, and suitability.

3. Booking and Confirmation

Bookings may be made through our website, email, or phone.

A booking is not confirmed until it has been accepted by us and, where applicable, payment has been successfully completed.

We reserve the right to refuse, cancel, or reschedule a booking where necessary, including where the requested service is unsafe, unavailable, or unsuitable.

4. Customer Responsibilities

You agree to provide accurate and complete booking information, including:

  • Full name
  • Contact details
  • Property address
  • Preferred service date and time
  • Access instructions
  • Any relevant property or safety information

You are responsible for ensuring reasonable access to the property at the agreed appointment time. If access is not available, the service may be delayed, rescheduled, or treated as a missed appointment.

5. Pricing and Payment

All prices are shown in GBP (£) unless stated otherwise.

Prices may vary depending on property size, service type, access conditions, or additional requested work. Any extra charges will be discussed before the service is carried out where possible.

Payments are processed securely through our approved payment provider. We do not store full payment card details on our website.

6. Service Delivery

Our services are delivered in person at the customer’s property.

We aim to complete bookings within a reasonable timeframe based on availability, location, and weather conditions where relevant. Appointment times are estimates and may be adjusted due to operational requirements.

Please refer to our Service Delivery Policy for more details.

7. Cancellation and Rescheduling

Customers may request a cancellation or reschedule by contacting us as early as possible.

Bookings cancelled at least 24 hours before the scheduled appointment may qualify for a refund or reschedule, subject to our Refund Policy.

Late cancellations, missed appointments, or failed access may not be eligible for a refund.

8. Refunds

Refunds are handled in accordance with our Refund Policy.

Completed services are generally non-refundable unless there was a clear issue with delivery or service quality.

9. Service Limitations

We will carry out the booked service with reasonable care and skill. However, we do not guarantee the removal of:

  • Permanent stains
  • Hard water marks
  • Scratches
  • Pre-existing damage
  • Structural defects
  • Damage caused by poor access or unsafe conditions

We clean accessible areas only unless otherwise agreed in writing.

10. Liability

We take reasonable care when delivering our services. However, we are not liable for:

  • Pre-existing defects or damage
  • Damage caused by incorrect customer information
  • Losses resulting from lack of access or unsafe conditions
  • Delays caused by weather, traffic, or circumstances outside our control
  • Indirect or consequential losses

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

11. Customer Conduct

We reserve the right to cancel or suspend a service if:

  • The property is unsafe
  • There is abusive or inappropriate behaviour
  • The customer has provided false or misleading information
  • The service cannot be carried out safely or properly

12. Use of Website

You agree not to misuse our website, attempt unauthorised access, or use it for fraudulent or unlawful purposes.

All website content, branding, text, images, and design elements are the property of BRANDHATCH LIMITED unless otherwise stated.

13. Privacy and Cookies

Your personal information is handled in accordance with our Privacy Policy and Cookie Policy.

By using our website, you acknowledge that your data may be processed as described in those policies.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised effective date.

Your continued use of the website or our services after changes are posted means you accept the updated Terms.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

BRANDHATCH LIMITED
27 Old Gloucester St, London, United Kingdom, WC1N 3AX
Email: hello@brandhatch.uk
Phone: +44 7257 139840